Frequently Asked Questions

1) Power on the ELP5 PRO-VCI. 2) From the Bluetooth settings on the tablet, select your VCI. 3) In the DiagProg5 app tap [VCI MANAGER]. 4) Tap [CONNECT DEFAULT VCI] to pair with your ELP5 PRO-VCI. A successful pairing is shown by a flashing LED on the VCI and the serial number appearing in the app.

If the VCI won't connect over Bluetooth, turn off Wi-Fi on the tablet and restart the DP5 application. This resolves most pairing issues caused by radio interference.

Existing DP4 owners can transfer their licence to DP5. Follow the official LICENSE TRANSFER MANUAL on diagprog4.com, or contact us in the UK and we'll guide you through the process.

For emergencies, support can be delivered via TeamViewer. Install TeamViewer QuickSupport and the TeamViewer Universal Add-On from the Play Store, open QuickSupport → Settings → Permissions → Remote control → enable Universal Add-On. Share "Your ID" with your representative and accept their entry request. Keep Wi-Fi stable and the VCI powered on for the session.

Open Settings on the tablet → System → Reset options → Erase all data (factory reset) → confirm with [ERASE ALL DATA]. This wipes the device and restores the original state — back up your DP5 data folder first.

Yes — DP5 UK provides UK-based phone, email and contact-form support for all DiagProg5 customers. We also help bridge any escalations to ElproSys when required.

Yes. Visit our DP5 Demo page to explore the interface and key features, or get in touch via the Contact page to arrange a private demo with our UK team.

Pace Tuning is our upcoming dealer programme for professional vehicle remapping and tuning services across the UK. Register your interest on the Contact page and we'll be in touch as the programme opens.

Contact us through the Contact page expressing your interest in becoming a DiagProg5 or Pace Tuning dealer. We'll provide full details on dealer packages, pricing and territory availability.

DiagProg5 ships with the manufacturer warranty from ElproSys. UK-based support is provided by our team, and software updates are delivered based on your subscription package.